Tricoci Salon & Spa - Geneva - Geneva, Illinois

saul Z.

Muy buen servicio y las señoritas muy amables

Jaycee C.

I have never in all my years have had a real complaint about a haircut and I have 3 daughters with long hair as well as myself with long hair. We don’t get haircuts very often, but when we have we have normally gone to the Geneva location off and on over the years. We don’t have anyone particular we see, but have had decent haircuts over the years with everyone we have seen.

However, the haircut that my youngest daughter received last Saturday, 1/18 at noon by Amanda was pretty devastating. I know this is dramatic, but hair is pretty sacred to a lot of people. My youngest daughter who is 13, has particularly beautiful long red hair. We showed her the picture of what we were looking for, which is the same exact picture that we have showed every stylist for at least 3 years, without an issue. It’s always the same haircut communicated as long layers, clean up, show the picture attached and that’s it. Amanda said she recommended that we cut off to a certain point which was below her waist, and showed me and I agreed which was a pretty normal recommendation.

You can’t really be near the stylist in that studio as it is crowded and everything is so close together. I trusted that everything will go well since it wasn’t really asking much. My other daughter was also getting a haircut at the same time so I kind of sat between. I’m so mad at myself for not watching her closer. Towards the end of the cut I noticed that Amanda was diffusing her hair so I walked over and asked about it since I thought that was unusual and since blow outs and hair washing are part of the cost and you have no choice to take them out of the price. I knew right away that the cut was horrendous and she ruined my daughter’s hair, but I unfortunately already checked out and tipped both stylist well about 20 minutes before since my other daughter was done and had to check her out.

My daughter’s hair is chopped, meaning the choppiest, most terrible layers that I didn’t think was possible. Nothing goes together. She literally ruined her hair and it will take at least a year or two to maybe get back to where it was and able to be blended better. A year or two! That’s how much damage she did! She cut way more off the bottom than she initially showed me. Her hair is cut in a severe v shape which has never been or happened before. Her bangs are an inch above her eyebrows. Nothing is blended in and somehow she made it incredibly frizzy with this cut. I think the pictures will say it all. Again, this is the same “haircut” that she’s had for at least 6-7 years of her life with the same instructions and results every time. Her hair was still very wet when we left and not styled at all. On side note I have had a few times in the past few years where they have either skipped the washing or blow out portion of the haircut on my daughters. I have never complained but if it comes in the price, it should be done everytime.

I know there is technique and some artistic deviation that goes into a haircut. However, this was a heinous, violation of a haircut. We get sad looking at it. It’ll grow out but it’ll take a long time to get there. They just lost 4 customers because we are never going back there again!

Again, I think the pictures will tell the story.
1. Picture of my daughters hair 1 month before the haircut
2. Picture that we have shown stylists for 2 years.
3. Picture of what her haircuts usually look like.
4. Picture of what it looks like after the haircut with Amanda.

The Corporate office did respond as well as the local manager. They offered my money back which I did appreciate, and gave me a credit which I don’t plan on using. Nothing much else you can do. You can’t fix it.

Sarah B.

I have been getting my nails done for years with Rosa at the Geneva location, and she is simply the best! Rosa creates works of art with my accent nails - they are so much fun! I highly recommend her to anyone looking for an excellent manicure.

Brandy G.

I have been going to this salon for approx 2 years consistently after the first time I had highlights done by Claudia because she is absolutely amazing and such a genuinely sweet person! I always schedule my color appointment with her and then “first available” for my cut which I’ve almost always been satisfied with. This time I had Curtis cut my hair and between the 2 of them I think I have finally found my cut and color dream team! Curtis cleaned up a mess from a previous cut I received from a stylist that no longer works there and turned it into a masterpiece!

Elizabeth R.

I came here for a blowout because I’m visiting from out of town and couldn’t bring my own tools. They paired me with Kathryn who barely took maybe 2 minutes “washing” my very long hair (it was more like slapping some product to the top of my head and then rinsing it off), then towel dried it and then we went to her station and started detangling. She complained about how tangled my hair was and mistreated my hair by sliding with the brush from the roots when everyone knows you start with the ends. My hair is fine and wavy-curly. Someone needs to tell all their hair stylists that any hair with any amount of texture has to be detangled while still soaking wet and with conditioner on and then you can rinse the product off.

I haven’t mistreated my hair this way since middle school when I literally didn’t know what I was doing.

Then the actual blowout… she hover dried my hair with a back and forth motion that just made it very frizzy and staticky and then to finish it up she picked up huge pieces at a time and was doing it all super fast you could see hair flying everywhere and gave my hair no style at all. My hair came out looking brittle, dull, and lifeless. I can’t believe I let them charge me. I guess I just wanted to walk away as soon as possible and put it behind me.

The photos are less than 2hrs after I walked out of the salon.

Brittany G.

I couldn’t say more positive things about my experience. And that is all because of my stylist, Curtis. I have floated around many salons over the last few years looking for someone I think does a great job as well as someone I enjoy chatting with during my haircut. Curtis did both. I love my hair. And this is the first time in years my husband complimented my haircut (he always says something nice but this time he mentioned it multiple times). I look forward to coming back!

Jonathan M.

I came into the salon for a gift card for my wife for Valentine’s Day. I was greeted and smiled at right away and the girls at the desk were so helpful with my purchase. I have never experienced such wonderful customer service!

Pattie H.

I felt so comfortable with my stylist. He listens to what I think I want, then helps me with what would look best. You can tell how much he enjoys he job.