Tocaloma Spa & Salon - Phoenix, Arizona

A G

Oh. My. God. Best massage I’ve ever had. Ezekiel was intelligent and intentional in his work. I’m relocating to the east coast and wish I wasn’t now because I’d be back every week and request him specifically.

Michelle at the reception was also lovely. I forgot my necklaces in my robe and she immediately called me to tell me. She was extremely professional and kind.

The picture I’ve included is of the sign that is RIGHT IN FRONT of the spa. If you see it, park. Do not keep driving down the street. The signage throughout property is pretty terrible so hopefully it gets fixed. I’m not directionally challenged and still got lost.

Overall, a great experience.

Diana

Got a massage and facial. Massage Therapist was good, but the room was chilly and the cold air was constantly blowing on me. They could not fix that so that was not relaxing at all. I had chills and goosebumps the whole time. It ruined what would have otherwise been a decent massage. When I told them that at checkout, they were kind of meh about it. No apology or acknowledgement, or offer to discount which would have been most appropriate. She just said that "was good to know." That was very disappointing. Facial was a very nice experience. However, they presumed I would buy all the products they used on me and had to remove them from my bill at checkout when I declined. I didn't like that presumption. Overall, mid at best. I was expecting more for what I paid for the entire experience. It was underwhelming and I've paid much less money for better experiences. Go elsewhere.

Incognito

An okay experience. I've been to a number of spas and this one ranked in the middle. The massage rooms are located in different area than the check-in. So you have to walk outside and around a pool which your massage therapist guide you. The front desk gal did not give me slippers so I walked on my bare feet, which, in the summertime is not that comfortable. The massage room itself was nice, music a little loud. The therapist was very nice but I felt like this was the standard 80-minute massage that every single person gets. I told her my lower back was tight and my left shoulder. She spent all of 2 minutes on my lower back and no time at all on the front of my shoulder.

To change you're taking to a bathroom, no lockers. Also there are no showers so if you are planning on going to dinner afterwards, I wouldn't recommend having them put oil in your scalp.

Nice enough but just not what I expected for the cost.

Nakeisha Davis

I was a little hesitant to keep my reservation for a one hour massage based off of the reviews. However, I’m glad decided to keep it. Rosetta was absolutely amazing. She was very experienced with the service she provided and made sure I was comfortable with the pressure applied. From check-in to the massage the experience was very pleasant. The environment was warm, friendly, and professional. I would definitely recommend.

Mary Hollan

I hope this review actually gets reviewed. My sister and I went last week and when we arrived got a better picture of the limited services. My bad for not recognizing that, but we came three hours early to enjoy the pool. The spa manager said “well, we have a small waiting room if you like but the pool is for hotel guests only.’ She had no helpful words for the two of us and our dilemma, two people who were paying her salary. We left dejected and headed to the car. We went anyway to the pool and got in without incident. Here’s the kicker. When we got back for our treatments, they were not exactly at the same time so I had to wait a little. I went to the desk to pay and this adorable, smiley beautiful “people type” person, Stephanie, says to me, “would you like to go to the pool and wait there?” She handed me a wristband and one for my sister for her wait later. She made our day perfect and I suggest the hotel reconsider who they actually have as manager. I will also comment on the fact that the establishment included 20% tip without asking. What incentive does a massage therapist have to earn that? None.

Stephanie, thank you again for your gracious hospitality. I am promoting you to head of all things that make a difference in other’s lives!! 🙂

Shanon Wilson

I left disappointed. I had a massage and a seaweed wrap. 1st the massage. For a 'therapeutic 50 min massage' I first of all expect full 50 minutes! She Didn't touch most of my body. She asked where my problem areas were but I didn't think she'd stop at that. She spent 38 mins on my neck and shoulders and then stopped.
The seaweed wrap. IS NOT WARMING.
It's like covering your entire body in icey hot and then covering yourself in saran wrap for 15 mins while the therapist rats your hair. It was terrible and I was never told it was full of peppermint until I was on the table. Even then I wasn't prepared for that level of freezing until it was on me. Then you get a hot shower. Then she rubs lotion on you. Then they tack on massive gratuity- not a word about that until they ask for payment of $438 for the 2 services!!! I did do a $25 add on- which I guess I question if it was done now? I wish I would have been told what to expect and I wish I'd have read reviews. They're real.

Dee McCall

I was hesitant to visit based of the mixed reviews of the spa. But here goes:

I recently visited Tocaloma Spa and Salon for a mani-pedi service and had quite a mixed experience. Firstly, I must commend Robert, the masseuse, for an incredible massage - it was so relaxing that I actually fell asleep! Unfortunately, the positives end there.

Upon arrival, the staff was incredibly friendly and welcoming, which initially set a good tone for my visit. However, I was quite disappointed by the lack of transparency regarding additional fees. I was gifted a Groupon mani-pedi and massage service, but was blindsided by unexpected charges. They charged me $50 to remove the gel polish on my fingers and toes, and then another $50 to upgrade to gel polish - doubling my initial cost. Now the technician, was kind enough to discount one of those removals to half off. However, what was meant to be a thoughtful gift ended up costing me $87.50 additional, which was quite a shock at checkout.

Adding insult to injury, the 20% gratuity that the salon automatically includes in the bill bumped my total up to $156 by the time I was done. I wouldn't have minded paying extra if the service was exceptional, but unfortunately, that wasn't the case. The mani-pedi paint job was subpar, to say the least - there was paint left on my cuticles, and the layers were sloppy and looked amateurish. The technician was lovely and the conversation was great. But after 30 years of experience, as she mentioned to me, I expected a better outcome. I was so dissatisfied that I ended up having to visit my local nail salon to have everything removed and redone just two days later.

Overall, while the staff was friendly and Robert's massage was top-notch, I was left feeling disappointed and out of pocket due to the salon's inefficiency in disclosing additional fees and the poor quality of the mani-pedi service.

What’s Good

Staff was nice but salon was overpriced for the basic pedicure I received. I woke up the next morning back at square one ?