Three Nails Gunsmithing - East Dubuque, Illinois

Ben K.

I’ve been trying to get ahold of Bill every way I know how for a few weeks. The shop hasn’t been open during posted business hours numerous times I’ve stopped, no answers to phone calls, emails, Facebook messages… I have the invoice for which I paid for a gun in full JULY 2023, I’ve gotten the runaround and now they can’t be reached. Day of purchase I was told it was in stock in the warehouse and would be shipped with Illinois compliant magazines. When a month went by and I hadn’t heard anything, I was then told for the first time that the state needed to sign off on the sale given the magazine swap, and every time I checked in over the course of a year I was told it was in Illinois’ hands, until present time when he’s no longer opening up and the phone line has been disconnected. Numerous emails, Facebook messages, over a year and no response to any of them unless I stopped in, which is no longer an option. I was patient and I was too nice for too long. Three Nails took advantage of me and I am out $1200 and a year of my time. I finally called local PD for advice last weekend after trying to stop into the shop with no luck again, and they told me I’m about the 50th call they’ve gotten with the same story. I’ve personally heard accounts of virtually the same experience from more than a few other community members, the local PD are aware of it, & this clearly isn’t an “Illinois” issue as he led me to believe for 15 months now, it’s a Three Nails issue that many are experiencing. Not that you’ll be able to get ahold of him anyway, but I WOULD NOT give this shop any of your money. Dont take it from me, call EDPD and ask for yourself.

Ryan T.

Wint there for cerakote. First attempt it scratched off. He recoated it. The second attempt came off. With one action of the bolt. Refused to refund or compensate. Trigger was also not installed correctly. Conclusion. Was taken advantage of and lost out on $300.

Paul F.

Several months ago I ordered a slide with an rmr cut, turns out the company he ordered from does not mill the slide. I waited 3 months for his phone call that it was in. I eventually called him and received the aforementioned news. I asked if I could cancel my order and get a refund he stated, yes I could. However, he would have to mail a check as they did not know how to refund the amount to my card. I called 2 weeks later from my work phone because he wasn't answering my cell phone. He stated at that time the check was in the mail, he verified my address and asked I call to notify him of its arrival, I said I would. It has been another 1 1/2 weeks and when I called from both of my numbers his service provider states that he is not taking calls from this number. I will try him at his shop. I will provide a follow up post as to the outstanding refund.

After Bill got in touch with me on Facebook, I was able to get a refund. I thank him for reaching out.

Jessica R.

Excellent gunsmithing and thorough cleanings for all my pistol, shotgun, and rifle needs. Knowledgeable staff. Great selection in store, and online store has everything a person could want! Love that it's veteran and family owned and operated!

Doctor F.

Had a few guns worked on here. Very helpful and their shop prices seem reasonable. Goes the extra mile to make sure you're satisfied with the work. Highly recommend!!

Jason S.

Bill at Three Nails Gunsmithing is definitely the best in the business. There's nothing he can't handle and his honesty and expertise are second to none! We highly recommend Three Nails Gunsmithing for your next purchase or repair.

Anthony B.

Best shop around. Owners are amazing people. Great prices and amazing Gunsmithing

Sarah P.

Got a good price offered to me here. Fair buyer and seller, and owner has a cute family - pics on wall and such. Great place to visit.