The Spa at CIVANA - Carefree, Arizona

Reena Ramanuj

I stayed at Civana for a solo getaway and I am so glad I did a spa treatment while I was there. I booked the Revive to Thrive with Julie and it was so healing and powerful. She gave me exactly what I needed. Then I spent the rest of the afternoon in the spa (because when you book a treatment, you get access to the spa area for the whole day!). I enjoyed the hot and cold plunge, the dry sauna, and the steam room. It was so relaxing and grounding. I definitely recommend booking a treatment!

Jonathan Munk

Nice place. Booking/billing nightmare. I like the facilities but I will not be returning due to the last experience. I booked and paid for a resort pass for myself and a massage for my wife which I understood includes access to the spa/resort. I'm still unsure. I gave them my ID and card upon arrival but apparently wasn't charged up front. I didn't check but assumed they would ask my wife for payment when she checked in for the massage. They didn't and we left and received countless calls before we arrived home stating that we had not paid. I returned the calls promptly, and waited through endless hold times and transfers until a young man took my card information but could not give me a total. 2 WEEKS later all the charges started coming through and I called to get clarification, never getting through and being sent to voicemail. After 6 emails with little detail and no follow up, I have decided to let it go and never return to Civana in lieu of wasting more time on the matter. If their booking, billing, check in processes were easier I would give a higher rating. As they are not, I say goodbye.

Daina Trout

This place is magical! Just did a solo trip for 4 nights - the classes and teachers are amazing, the food is spectacular, the staff is 5/5 stars and honestly I'm leaving so rejuvenated I feel like a billion bucks. Highly recommend for the solo traveler, especially busy mamas!

Brittany

Exceeded my expectations in every way. Booking was a little cumbersome if you don't book a room with them. It'd be nice if there was an option to book online. I understand giving priority to guests staying at the resort. Perhaps have a questionnaire if you are staying at the resort and if you select yes, you need to provide your booking confirmation number. Then, a number of days before, open it up to non-guests. Other than that, really outstanding spa. Beautiful in every way. Kaitlyn was just wonderful and did a fantastic job on the facial and body wrap I received. I will be back!

Andrea M

I have tried unsuccessfully in the past to obtain information about what products the spa uses because I’m vegan and to inquire which services are 100% vegan. Good luck trying to get through their phone lines. I have called on many different days and times, so I am concluding that it is not because they are busy but because they are poorly staffed. The 2xs I have gotten through, the receptionists were not friendly nor knowledgeable. They could not answer questions regarding products or services. I was told someone would get back to me but no one ever did. So unfortunately, I haven’t tried their spa services but I have tried their restaurant Terras which is excellent and I wrote a 5 star review on that.

Healing Vibes

Today, I booked a spa day with my mom. It's a very nice and clean spa with lots of amenities. However, I had requested an add on service when booking but during the service it was not added. I asked my therapist where my additional service was. She was nice about it, left talked to a manager, and said they knew about it. When booking I requested the add on service three times (no joke) obviously it was never booked which is fine but it would have been nice for a manager in the service industry to address it-it's their job afterall. We had lunch near the pool afterwards, it took 30 minutes for anyone to serve us or even acknowledge us. I had to go to the front desk to request someone to help us. We waited another 40 minutes for lunch. We also were charged more than what the spa service menu said on the website. My mom asked about it and it wasn't really addressed either. I feel like customer service is pretty bad here. It's hit or miss. I wouldn't book here again and the little details that make customer service important are greatly missed. I'd rather spend my money elsewhere where people pay attention to their customers needs. I dropped $600 here for spa services and lunch for very subpare customer service. I sadly though wouldn't recommend. You can have an amazing looking spa but if customer service is bad it's not worth it.

Sandhya Mitchell

WORST CUSTOMER SERVICE EVER (except Taylor) - DO NOT BOOK
Seems nice from the outside but if you read the reviews and compare with how much you're paying, don't book....especially since there is NO customer focus here. Everytime I called to get information, I got a very curt (and sometimes incorrect answer) from the staff. Then I was put in touch with Taylor who was incredibly helpful and kind and responsive and got us all set up with classes. Next up was making spa reservations and other reviews here have said, it was incredibly difficult to get in touch with anyone at the spa or make the reservations; their responses were curt and unhelpful as well. If you look at the spa menu, you'll notice the treatments are only 60 minutes long with no option to extend or book back to back in the same treatment room. There are also limited options outside of just massages; which is not very indulgent but we figured we'd try all the other things. I was finally told nothing was available and to try again later. When I asked to speak to a Spa Manager, nothing! I tried again and Hailey called back and told me there was already a group at that time and she'd try to get me in. I told her I wasn't flying across the country for just a Swedish massage she argued with me about how amazing the spa was and told me I should go somewhere else. That it didn't seem like a good fit. What?! You're not trying to make things better, you're just telling me to go somewhere else?
Then, when I asked for her name to confirm I heard right, SHE HUNG UP ON ME.
I've left a message to have her manager or manager's manager or someone with more common sense to call me back but cancelling our reservation in the meantime.

Update: 8 hours later and NO communicatiion except a stock 'Thanks for your cancellation" email. I even responded to that repeating that I still wanted to speak to a manager and nothing.

The Nix Team, Realtors in Southwest Florida

WE LOVED IT! Shula did an amazing facial, and the massages were awesome! The private pool was also fabulous.