The Phoenix Spa - Carrollton, Georgia

Isabella Cavienss

Disappointing and Stressful Experience

I recently visited Phoenix Spa in Carrollton, and unfortunately, my experience was far from relaxing. I went in for a basic service, clearly stating I wanted a more affordable option, but the staff kept trying to push me into a more expensive service. Despite my polite insistence on sticking with what I asked for, I was pressured into getting the pricier option and charged what felt like an arbitrary price.

To make matters worse, when I tipped, the technician rudely commented, "That’s it?" which I found completely unprofessional. A tip is not something that should be demanded, and she should’ve been grateful for anything at all. Throughout the service, they talked about me, which only added to my discomfort, even though I was nothing but nice to everyone.

Overall, I left feeling stressed and disrespected rather than relaxed. Definitely not what I expect from a spa visit, and I won’t be returning.

Dustin&Anne Summerville

We did the couples massage and it was great. We felt really good after the session. The one that massaged us did a really
good job. We will definitely comeback again .

Plentyoftopics

The massage was a wonderful birthday gift from my son to me. I think it was the deep tissue massage. The only issue I had was when I got finished she literally begged for a tip. Not sure how much my son actually spent and was the amount he paid included a tip. Besides I left everything at home and my son just dropped me off. I was going back and forth with two staff members on why I didn’t have the funds to tip. One of them even went as far as tell me what the person before me tipped. I don’t have an issue with tipping especially for good service but after how they was so demanding I decided not to. At one point I felt almost bullied into leaving a tip. With all that being said. I would never go back!!

Leigh T

I use them for weekly to bi-weekly deep tissue massage and they have been consistent in the 6 months I have been using them. Friendly, clean atmosphere. Always feel relaxed after my time spent here! Money well spent.

Robin R Rogers (Triple R Real Estate)

I’ve have deep tissue massages at Phoenix spa several times. I can say they have never wavered from delivering a full body one hour massage. I’ve also had their foot therapy when I had a cold and it helped relieve my symptoms. I would highly recommend Phoenix spa.

Jerrica Heflin

Not bad but also not the absolute best. Would definitely recommend for last-minute services. They are friendly and it has a very calming environment. I enjoyed my masseuse but it was also my second time at a spa and this time I'm encouraged to go back. My first visit was in high school the week of prom. Over ten years ago

Camille Ogletree

I've been going here for years! They are amazing. Better quality massage than super nice spas 4x the price. Sophia is the best. Serious deep tissue work and it helps my back pain!

Courtney Chastain

Best massages around and FAR better than surrounding spas that are super expensive. I go at least every six weeks