Salon 21 Wheaton, IL - Wheaton, Illinois

Pooja

I’ve been coming here for waxes for over a year now and I refuse to go anywhere else just because of how great she is! The wax packages make it one of the more affordable options in the area as well! There’s a boutique inside the salon that always has great deals. I got Olaplex for 50% off!!

Jamie A.

I loved that the hairstylist was very gentle, but did not like this choppy layered cut. And my scalp was flaking for days so I don’t know what that was about because it wasn’t doing that before I went in. Not going back and wouldn’t recommend the business. My regular hairstylist had to fix the cut

Gabrielle L.

I posted my full review in photos because it was too long to post in here.

Long story short, I spent three visits , nearly nine hours, almost a hundred dollars for the worst customer service of my life and the worst hair services I've ever experienced. I've worked in customer service for almost nine years and never experienced the disrespect I did in this salon.

Quick recap
Visit 1 - Asked for teal highlights to be covered and trim. Left with wet shirt, wet hair and hair not styled as I asked and more taken out of my thickness than I wanted . I got home and noticed there was still a lot of teal in the sunlight.

Visit 2 - Teal looked covered until I got in the sunlight the next morning.

Visit 3 - Felt like my hair was going to be ripped out of my head, my hair now looks black instead of brown. Here's the conversation / most disappointing part

I was on my way there and was under the impression the owner / manager would now be doing my hair. I walked in and was greeted by a stylist and was told she'd be doing my hair. I explained I was under the impression Rella was doing my hair. Shes said she can help me but I'm doing it. Rella looked at my hair and saw the teal and said do what I told you. My stylist then said she was under the impression you were doing her hair where I was given a laugh and a oh no I'm not doing your hair and she walked away , never to speak or acknowledge me again. The stylist then did all over color to my hair. Let's fast forward to her being done where my hair was half dry and she asks " Happy now? " filled with sass. I said not really my hair looks black. She said well the teals gone . I said right but I didn't come in asking for black hair. She said well you've got a lot of product on your head you've been here three times this week. I said that wasn't my choice though. She said well eventually your hair will lighten up. I said well I surely hope so because this isn't what I paid for either. She told me I was free to leave now.

Its a week and a day later and hair dye is still pouring out of my hair when I shower, my towels and tub are stained with the dye. If I scratch my head , hair dye is under my nails. Yes, I only use color protectant, non sulfate , salon quality hair products as well. I also have a weird patch of color .

I just wish I could have my money back , I wouldn't wish my experience to my worst enemy. I don't recommend going here to anyone. I'm still in disbelief.

D J.

At first I was nervous as my hairdresser moved and I tried a new place. At first the person didn't make small talk or get to know me or what I wanted which I thought was the first problem but we soon started talking and she said she knew what I wanted etc. A cut and color was almost $150 with a tip as she was an expert stylist and coincidentally the owner, Rella. When I got home the color was perfect and the cut was amazing. 🥰 I am pleasantly surprised had how well it looks. The only reason I'm giving four stars is the wash basin hurt my neck because I am very short and it was not the proper height while I sat in the chair. They also offer massages. I would recommend the shop. They also had wigs for those going through Kemo which I was very impressed with. Nice salon very nice owner and hair stylist.

Abby M.

I absolutely love her service! Rella is very professional and the best a Brazil wax and underarm wax. The pubic hair didn’t grow back in 2 months-3 months. Whereas at other wax salons it grew back within about a week. Can’t wait to use her other service. This woman deserves to be credited and her business as well! Her services is not overpriced; it’s affordable. Just make sure you don’t purchase the Groupon, just take a screenshot of the voucher and she’ll honor it at no cost!!

Shannon B.

Rella is awesome! I recommend her. She's got a wide variety of things she does at her salon for great pricing and deals. She also sells Aveda products.

Jennifer C.

Rella was my hair stylist for about a year. She always did a great job. I’m taking off a star because the pricing was expensive and inconsistent. I was charged a different (higher) amount every time I went in for a haircut or touch up.

Kristen B.

I had the best hair cut of my LIFE at Salon 21 recently! Rella is amazing, so experienced, and is just a great stylist in general. I have been a patient of her esthetician skills for all kinds of waxing, every wax I get she does perfectly, OMG! Beautified with Rella!!