Sally Beauty - Gallup, New Mexico

Tasha Westbrook

I planned to go to a hair salon at first and got upset because of a bad customer service and wasnt able to actually get my hair done so I decided to go to sally’s instead to do it myself and the lady working today was super friendly and helpful with picking the bleach and hair color I wanted to use. She also helped my mom who wanted to hide her growing grey hairs. She listened to what I wanted to do and gave me advice on what to do. I’ll do my hair once I get home but it was a nice and refreshing experience when the people working seem to actually like their job and do good at it.

Serena Newsom

Great experience was going in to get toner and after speaking with one of the lady’s so sorry forgot her name but she had amber orange brown hair. she educated me instead of agreeing with something I clearly didn’t understand and convinced me not to and just use a hair mask. Went home used it and I love my hair!!! Thank you so much ❤️

Carrie Smiiith

Best customer service I had last month in Gallup NM. Thank you so much Shanika my dear. You have bless day n keep up your best customer services. Normally go to Farmington NM they are very rude there and they don't help you like Gallup NM.

Vesta Kiyite

Normally we don’t have any problem going in, however recently every-time we have came in, they’re constantly watching over us and asking multiple times if we’re okay or need help, standing in the same lane and side eyeing.
I understand the need to watch over to make sure there’s no products being stolen but I would’ve at least hoped they would recognize regulars so it would be so weird and uncomfortable being watched like that,
I work at Starbucks and I get the whole customer service and experience thing but this is obviously only for stolen product prevention only and it’s really unfortunate because it just feels very overstepping. Also they are kinda rude with how they approach and ask when you’re finished.

Melanie Chico

I love Sally's, but a rude worker checked us out during a quick stop there. Her snarky and rude attitude wasn't necessary at all. I would rather drive to Albuquerque for a Sally's store there than to go back and have to deal with rude employees.

cheryl sandman

I have been a customer for about over 20 yrs. now. I do have a Sallys card. I of course recommend others to purchase products from Sallys. However, this past weekend, 3/26/18, was my first time going to this location in NM. I was with my sister who was returning hair dye that she was not satisfied with. The manager gave her a hard time. Extremely rude to her. She was repeatedly waving her hands in front of my sister's face. Claiming that the policy was misunderstood. She kept interrupting my sister as she tried to explain the real policy of returns. I then, intervened, told the manager that she was being rude. She then accused my sister and I just wanting to argue. She then said she would this time only return this item(even though she had the original receipt and some leftover dye). She then followed my sister around the store as if she was going to steal. I have never had such poor customer service. She continued with making rude comments and gestures. I can not believe that this woman was the store manager. The worse experience at Sally's. I sincerely hope that this woman, Jean/Joan/Jeanette(whatever her name is) is demoted to a clerk and taught how to treat customers.

Sherrie Sandman

WHY IS THIS PERSON A MANAGER?

I had bought the Ultra Violet from Manic Panic a week ago and it didn't come out the way I wanted it to. I went to exchange it for the hot hot pink and the manager at the Gallup location was incredibly rude. My sister and I are very loyal customers and have never had an issue ever in exchanging a hair dye item. I had a receipt and followed the rules clearly written on the back of the receipt. The manager didn't even open the jar and said it was empty. She didn't even try to be professional. Said that that wasn't the policy. I told her I had no problems before and my sister was visiting from Phoenix and told her she never had an issue exchanging as well. She started to wave her hands in the air and tell me I was supposed to test it on a strand. That's how the policy works. It was still half full. I have long hair so of course I had to use some. We were calm until she started to get aggressive and raise her voice. I asked her to not be rude but she continued to do so. And then said she would only do this one time ever. I said okay thank you. And I went to get more bleach. She was rude to my sister and tried to make her walk with me but my sister didn't need to. Then she walked right behind me like I was going to steal something. I ignored her and picked out what I wanted. Went to the register and she told me my hair was too course for the hair dye. She repeated this several times and I didn't say a word. My hair is healthy and not thick but it is not dry or brittle. I have never ever had such a terrible experience at your store. No manager should ever act this way or treat anyone like that. We have a Sally's membership card and shop there all the time but we will not be going back to this location when a manager can treat customers like this. I dont handle stress well. I have anxiety and I get flustered easily. My hands were shaking and I just wanted to get away from that store. I do not recall her name but it was yesterday around 6 and she has very short blonde hair with some color in it and glasses. An older women.

Addie Montoya

Great customer service. Sassy (store manager) very professional and knowledgeable of the products shes selling. She recommended Oraly nail rescue for a crack I have straight down middle of nail. Product worked amazing I cant even tell it was ever cracked. I highly recommend this store.