MG's Grand Day Spa - Greer, South Carolina

John Cutshall

MG’s lost a customer today. Not a frequent customer, but a customer nonetheless. My wife and I try to go at least once a year for 90-minute massages. This is the second time in a row our appointment was cancelled the morning of our appointment due to a therapist not being available to come in.

The first time was last year for my wife’s birthday. This time, I took vacation from work and planned an entire outing day for me and my wife. Extremely frustrating. Both times, we received an apology and an offer for one of us to still come in for the massage. Or we could reschedule to another day. After I told them this was the second time in a row? For my wife’s birthday? We took time off work to come to your business? Same thing. An apology and one of us could still come in today or reschedule and take another day of vacation. You’d think after the second time in a row they would try to make it up to us in some way. It just makes us feel unvalued and that they aren’t worried about our business. It certainly degrades our confidence in scheduling another appointment.

I understand things happen with employees. I hope all is okay with that employee. It’s more the customer service recovery and the loss of trust I now have in MG’s Grand Day Spa. With it to happen twice in a row over a year apart, I can’t trust scheduling appointments with them again.

Update

I appreciate that MG’s reached out to discuss the situation we had. They were understanding and apologetic. We have been invited back and look forward to seeing them in the future!

Sharon Stiepan

The best facial I’ve ever had!! My skin felt so hydrated and firm. Afterwards, the lines around my lips, and on my forehead were less noticeable. I am 75 years old, so this was quite an achievement! I highly recommend this spa. Everyone was very personable and cordial.

Leslie Starkey

1. Facial's by Manisay are amazing. She is knowledgeable about the muscles of the body and is very clean while she works.
2. My 90 min deep tissue massage by Bradley today was the best I've had yet. I 100 % recommend him.

Great jobs guys! Much ? from a tired healthcare worker/mom of two!

Tristan Henderson

My husband and I received a Ashiatsu massage (performed with feet, by Manisay), and a classic Swedish massage (performed by Patricia). If you've never had a Ashiatsu massage we would HIGHLY recommend!! My husband left a whole new person and was so relaxed! He normally likes very deep tissue and he said this was even better! It's the only massage my husband will get now lol! If you have any questions about a service here, all therapists and receptionist are amazing!

Jessica Bigby

Everyone was friendly and welcoming from the moment I entered the spa. Maggie, my massage therapist, made me feel relaxed and at ease. She is so good at what she does! I am looking forward to booking another session at MG Grand Spa with Maggie!

KB

Manisay did my Vichy shower, and I added a glow scrub. I absolutely loved meeting her! She is such a nice person, and made me feel extremely comfortable. You can tell that she is very passionate about what she does. I wish her all of the business at her spa, and I also hope that if you have never had the Vichy shower, that you sign up to get one! The shower room is beautiful! I also had a sweetish massage with Amber. Super relaxing massage, I almost fell asleep.

Savannah Bridges

This was my first spa experience gifted to me by my husband for Mothers Day. Though I have nothing to compare it to, I am sure that this was the highest quality services that are in the area. I will be returning when I am needing to be pampered again. Each of the 4 staff members I spoke with were kind and took their time to explain things. I left feeling refreshed and rejuvenated. Can't wait to return.

Stephanie Sims

Always receive excellent service at MG’s Grand Day Spa! The facility is clean and very well maintained. The staff is always friendly and helpful. Manisay is the most knowledgeable esthetician I have ever encountered. She always takes her time and customizes the treatment to your skin’s needs. You will feel pampered and refreshed and your skin will be glowing! Highly recommend!