Massage Envy - Hoover, Alabama

M Hoffman

Do not buy gift cards here!!! They sell cards that do not have anything loaded on them!!!!
Came this am for my first massage with Massage Envy. The massage was not good! Felt like a 10 year old trying to massage me and no rhythm or flow like a normal massage- a lot of strange pauses and strange “techniques” by Grant. I got there 10 minutes early for paperwork and did the paperwork and had to wait to be taken back. Grant took 10 minutes to come get me and then forever asking same questions I had answered on my paperwork- no reason to do this- I have no medical issues. He did not start the actual massage until 15 after 10 am and finished 40 minutes later - this is NOT a 60 minute massage. This is not acceptable for $143. The massage was the worst massage I have ever gotten and I have had many- I expect a great massage for $143 and this was a 3/10. Very odd experience compared to normal massages. Front desk girl would not accept one of my three gift cards and told me that she should be able to see when it was used but it didn’t show it had been used - and still made me pay the $20 difference!!! My husband purchased this card and they took his money and then put nothing on the card! Insulting - first time at this place and last time. Definitely won’t be back and will make sure family and friends stay away. Find a $80 massage for 60 minutes anywhere else - you will thank me!

Jorge Montero

The massage was awful! I requested a female masseuse instead I got Mikey . I explained my concerns to management which they brushed off. I was informed I’d be contacted by a manager which the manager never did. I do not recommend

Cooper Bunch

This company is great. It was my first time at Massage Envy and everyone was professional. There were no delays nor issues. I’m going to massage school and I met Grant. Grant is awesome and turns out he went to the same school that I’m going to in April. He gave me great advice.

Cary Hardy

I had two services that were amazing! First one was a massage with Cindy. Very knowledgeable and considerate of what was needed. One of the best massages I’ve ever had. My second visit was with Alyna for a facial. Extremely knowledgeable and professional! I’ve only had one other facial at a spa resort, and this one was just as good or better. My skin looked beautiful when I left. The front staff and Management are so sweet at this massage envy. My husband and I have each had a different experience in the way past with this location, but they have completely turned it around. Highly recommend!

Danielle Parten

Clint was my massage therapist (5 star rating) and he is always fantastic and never disappoints! Will miss him terribly, but believe he does deserve a bonus!
My rating for massage envy as a whole is 3 stars due to no office manager at the location and ESPECIALLY because no one EVER picks up the phones. I have tried numerous times calling at different times of the day and the phone may be picked up once every one hundred calls (sounds like I'm exaggerating, but I swear I am not). As a company y'all have a LOT to work on. Now that Clint is gone due to him moving I have really debated staying with massage envy due to poor management and poor customer service at the front.
Mickey was a terrible massage therapist. Luckily with my last experience with Joy was amazing and she had a lot of work to do on my back and arms after my last experience. If Clint is not there I highly recommend Joy! Thank you Joy (Joy gets a 5 star rating as well!) for your great experience!! My back was sore (in a very good way) the next day, thank you!

Tanika Wells

This was my first time visiting this location and I was not pleased at all. My appt time was at 6:00 and I was called back to the room until 6:05. By the time got undressed my session didn't start until about 6:10 and ended at 6:55. I paid for an hour massage and only received an 45 min service. On top of that the massage was awful, Mickey talked about his dog, niece, and wife for about 10 mins. I came to relax and release some tension and that I didn't get. My session felt more like a oil rub down, not a massage. Definitely not worth $130

Michelle Jackson

Terrible service this place should be shut down. The manager Brittany does not wear shoes at the front desk. She was barefoot when I checked in sitting on the countertop. She does not seem like she wants to work. The service itself by grant seemed like it was a beginner. The price is 130$ which is a scam it was cheaper last year when I came!!! They give the same service but for a higher price. Corporate is not doing a good job they should be replaced!! I was given a name alexius to contact and she has not handled the situation. Terrible service will go back to hand and stone for now on!!! Hand and stone has better management and the therapist are good. Bathrooms were extremely dirty and had a smell.

Elaine Connors

I visited this location (Hoover, AL) today, 5/26 for an 11:30am appointment. I had been given a gift card that covered an hour long massage, which is what I scheduled the appointment to be.

My GPS routed me incorrectly, so I was a few minutes late (about 10). I apologized for being tardy and explained that my GPS had taken me the wrong way. I was told to fill out the basic health form, which I did, and then was told to go to the waiting room. I was in the waiting room for about 5-10 minutes and then was called back to the room.

The massage therapist informed me that since we were getting started late (my 10 minutes late plus at least 10 minutes between the form and the waiting room), that we could only do 30 minutes for the session. So, I told her in that case, I’d like to reschedule because my gift card should cover an hour long appointment.

I was told I could reschedule, but that I would still have to pay for today, even without any service. So, I’d pay twice for one massage. Not wanting to pay for something I didn’t receive, I told the therapist to go ahead and let’s just do a 30-minute session today.

By the time she finished, I got ready to leave, went to the front, spoke with reception (he needed to ensure I didn’t owe anything for today), and got in my car, I realized it was only now 12:30, when my appointment was supposed to end. So, my session couldn’t have even been 30 minutes.

This was such a disappointing experience—this was a gift I held on to for a few months to be able to use for a time I really felt I needed it, and it was incredibly subpar. On top of it all, between coming and going, I saw no one else in the waiting room or reception, so maybe my therapist had another appointment, but I never saw anyone there besides myself and staff. Staff were also unwilling to hear me out or help the situation. I was just told “it’s the policy.” Really unfortunate experience.