K K Nails - Miami, Florida

Gabriela Mori

Me ha ido bien en este lugar

Zule Rincon

No me gusto! A pesar que te atienden rápido, quieren hacer el trabajo tan rápido que no se paran en los detalles. ‍♀️

Mary Rodriguez

Buena opción para manicure, rapidez y buenos resultados.

Raysa Hernandez Gonzalez

Me encantó como me hicieron las manos en este lugar..muchas gracias

Juan C Vargas

Me gusta

A. Dubna

I had really painful burns after the eyebrow wax I received yesterday. I was impressed with the speed and price of the service, but almost right after I stepped outside, I had painful burning on my upper eyelids. Ice helps, but every topical cream or ointment (including aloe vera) just hurts more. I don't know what exactly she did wrong as I have never had this issue, and I've had my eyebrows waxed several times before at various other locations. I suspect that part of the issue was that she did not prep the brow with any solutions before applying the wax. (I am not on any prescription medications, and I don't use any prescription ointments or retinoids like Accutane. There was nothing on my skin prior to the waxing service. So I know it cannot be a conflict with some other substance.)

I think I may return to ask for my money back. Today my eyelids are still painful and now they are swollen as well. I'm in a lot of discomfort and I am afraid to go visit a local pool or beach because the water might sting my eyelids and the sun could worsen the burns. I'd avoid this place for waxing services in the future. It makes me sad because I was hoping this could be my go-to spot for waxing since it is so close. Attached is a photo of my reddened burned eyelids, but it's difficult to distinguish the swelling that is also there.

The stylist who performed the service had a pleasant demeanor, but she was not talkative. Her movements while waxing seemed practiced and expedient. I don't know her name. However, she is pregnant, in case that helps identify her. I don't wish to get her in trouble, just to point out that something in this business' waxing services needs to be improved so that this doesn't happen to anyone else.
I paid $10 + tip for the service.
_________

Update: 9/1/24, The day after the service, I went into the shop to let them know what happened. I looked for the woman who did the waxing, but she wasn't there. I spoke with a different woman who at first apologized a few times "I am so sorry" but (1) did not offer a refund (2) suggested that I simply have a sensitivity (3) did not admit that the woman did anything wrong (4) repeated that it "didn't look that bad" and wouldn't leave a scar. As for (1), I did request a refund and she finally agreed to that, but she grew very upset when I asked for one. Previously she had been calm but as soon as I mentioned wanting a refund, she complained that the woman who peformed the wax "spent time" on the service and deserved payment for that. Normally I would agree, but if you hurt your customers, why should they have to pay you for that privilege? As for (2), I've had my eyebrows waxed (and threaded, for that matter) at other establishments and NEVER had discomfort lasting more than a few minutes after the service. It never occurred to me that waxing could do this kind of damage. I don't have ANY allergies or sensitivities. I'm not on any medication. As for (3), I'm very disappointed because my hope in coming back to K K Nails to explain the issue was that they would make things right and update their waxing procedure so that other people won't experience this. The woman I spoke to today, however, insisted that she's never had any other customers complain about this. I can't think how that could be unless this brow techician was new. As for (4), her insistence that it "didn't look that bad" and would clear up in a couple days was unnecessary, invalidating, and frustrating.
Ultimately she advised me not to come back to K K Nails for eyebrow waxing. I'm disappointed with that as well because: (1) obviously after this experience I had already decided that and (2) it is bad business practice to tell a customer not to return if they have issues. Here is what would have made things right: Offer a refund, apologize in earnest, and promise the next service will have no issues.
Instead, I received excuses, a defensive attitude, and anger. She was so begrudging with my refund request that I refused the $10. I truly regret that I will not return. I had wanted this to be my regular spot.

Sana Khan

This is hands down my go-to nail salon for the past 10 years! Everyone here is amazing — the entire staff is so attentive to detail and always makes sure my nails look perfect. Whether I’m getting a manicure or pedicure they consistently deliver high-quality work. The salon is clean, welcoming, and they always make me feel like a valued customer. I wouldn’t trust anyone else with my nails!!

Arina N.

Received multiple cuts and the French manicure just looks very unprofessional. The white line is so thick it deforms the actual nail shape. At $45 it's REALLY not worth it.