Gloss & Feathers (Nails. Lashes. Wax.) - Phoenix, Arizona

Gabriela Reyes Casadiego

Realmente los recomiendo para salir de un apuro, los acabados no son realmente buenos.

I really recommend them to get out of trouble, the finishes are not really good.

Lily N

DO NOT GO HERE UNLESS YOU WANT A SEVERE NAIL INFECTION.

I have to post a new review as some may miss my previous edit on my old review. I got my nails done at gloss and feathers on two separate occasions, once in February 2024 and once on Mother’s Day, and developed a nail infection after BOTH appointments a few days later (in February, my finger got infected, in May my toe got infected).

I have never had a nail infection in my life. And instead of gloss and feathers taking accountability, they tried to frame my review as if I said I went there with an existing nail infection. This is 100% NOT true. I have NEVER, EVER had a nail infection prior to getting my nails done at Gloss and Feathers. I have already filed a complaint with the state board (and I submitted proof of the ER doctor stating this is from a nail salon).

My biggest regret is giving them another chance after they gave me a nail infection on my finger back in February. I went back on Mother’s Day because they’re a minute away from me and no other salons had availability that day, and I just wanted to spend my first Mother’s Day getting pampered. Instead I got a severe toe nail infection days after my appointment with them, that’s now cost me literal thousands in urgent care and emergency room visits due to the pain and the severity of the infection.

I had a fever so high (103.4) that I had to go to the emergency room, and my medical records from that visit state that this infection (that caused the fever) is FROM A NAIL SALON. Unlike Gloss and Feathers tried to claim that I had it before I came in. The ER doctors literally said this is only something that could’ve happened from a nail salon. I don’t do my nails at home, the only people who have touched my nails since I moved to Arizona are Gloss and Feathers.

Also, in their reply to me, you’ll notice they said that they don’t service people with infections. Yet they’re simultaneously accusing me of coming in with an infection. IF that was the case (it 100% is NOT, I did NOT have a nail infection prior to my appointments with them) how were they not able to recognize the infection and refuse service? The only answer is: the nail infection didn’t exist. Because if it DID exist (and it did NOT), they’re admitting that their techs don’t know how to recognize nail infections and therefore, won’t refuse service for an infection, which is extremely dangerous for all clients, OR that their nail techs DID recognize an infection on my nail that day (they didn’t) and they still proceeded with the service and chose money over client safety and proper infection control. Regardless of how they frame it, with the truth or their lie, all versions are HORRIBLE and NEGLIGENT on their part. But the TRUE version is that I got a nail infection FROM THEM. I did NOT go in with a nail infection, because I have never had an infected nail prior to becoming a client of theirs.

In my first review, all I wanted them to do was take accountability and apologize. But no, they chose to lie and now, when I recover from the horrific pain I’m in I unfortunately have to see to it that they go out of business so no one else suffers like this. The pain I am in is insane. And I didn’t get as much as a “we’re sorry” from them. They could’ve rectified this and they chose not to and that is why I’m going scorched earth on them.

Enjoy the absolutely horrific pictures of my infected nails courtesy of Gloss and Feathers 🙂

Liana Rauch

EDIT: for full transparency the pictures were taken 08/30 not today. I am posting to prevent others from having a likewise experience. I waited to post a review until my bank could hear back from the owner about a refund which was refused. I asked for the services to be fixed as I did not intend to pay $70 plus a generous 20% tip for services that would barely last me a week. I had full intentions of coming back to continue getting my nails done here if the services would have held up. I was not looking for free services only to correct a very dissatisfactory nail experience. I would have been more than happy to receive what I thought I was paying for and that be it. However the owner immediately chose to accuse me of trying to scam the salon because i was not happy that I paid for something that did not last. I was informed that the salon has a 5 day policy to fix nails which is convenient because my nails did not last past 6 days. I have never had an experience where a salon was unable to fix a design at the week mark exactly. If it had come off any longer I would have sucked it up and never returned, but the customer service was the icing on the cake.

And, you did not "do everything you could to fix it" as you were planning on charging me to have the nails fixed until I had to call to explain that I wanted the redo appointment cancelled. And then I was going to be charged to cancel that appointment. I was not educated on aftercare as you say until we spoke on the phone 7 days after my appointment. I have never had a gel design over dip last less than 2 weeks and I'm sure others can confirm.

A truly disappointing experience. If you want to pay a lot of money for nails that won’t last more than 6 days and have your appointment switched when you’re there then this is the place you must be looking for. And to top that the owner likes to accuse honest people of being scammers for thinking the money they are paying is for honest services. I don’t take reviews lightly and have included photos of my nail experience. Such an unprofessional experience please save yourself the time and money and go elsewhere.

Paula Geronimo

This place has been the best I have visited so far. I have tried three other places in the area and Gloss & Feather’s service, friendliness, and overall quality tops it.

Ask for Van!! She worked a miracle on my hands. They were extremely crusty and I hadn’t gotten them done in WEEKS. Van was funny, nice, and even fixed a badly broken nail without me even asking for it (index finger). It looks great, nothing hurt during the process (which has happened at other places), and it was super quick without any sign of her rushing.

Added some pictures to show quality; don’t mind my pinky finger tho. Other places have left a huge gap between the color and the cuticle which has always been annoying to deal with

Kaili Hansen

First time coming in and had an absolutely AMAZING experience!! I was able to get in and get out really fast with beautiful nails. Technician Van was absolutely great and will for sure come back to see her! ? she is now my new nail go to!

Alicia Green

My $65 dipped powder nails only lasted a day! The simple black lines design weren’t straight but after several try’s I let it be; Andrew tried his best... When I do the dipping powder it usually lasts about two months. Ive never had this problem before with the peeling and bubbling. But When the product comes off is either because is bad quality or it has been compromised. I did call the salon and let them know and unfortunately I can’t go back for a fix since I’m traveling. Would I ever go back? Unfortunately, not.

Mitra Panah

Van is new to this salon but she had many years of experience. Her service was quick and she pays great attention to detail. I asked for a full set acrylic ombré French tip style with glitter and she exceeded my expectations. She is super sweet and made my experience enjoyable. Schedule and book with Van!!

valerie armstrong

Van did an amazing job with my nails. I had no idea what I wanted for my wedding nails, and she knew exactly what would look good for me. I come to this place regularly, and they always impress me.