Cozy Nail & Spa - Old Saybrook, Connecticut

C. B

They gave me a color that I did not pick. The color was very opaque and I couldn't tell it wasn't what I picked until several coats were applied. The shade was a few shades different but still I'm paying to get what I asked for! I just had her finish cause I wasn't waiting for another hour to have them redo it. To make it even worse, it's very poorly done. It looks like a child did it (Pictures taken right after) AND I wasn't even given a discount for THEIR mistake. Won't be coming here again!

Nona Horn

Got a pedi and gel manicure for my sons wedding. They did a beautiful job. Everyone loved my mani. I always experience great service at Cozy!

Jonny Walker

Jane was amazing for my pedi today. Will for sure be making it a routine and fingers crossed I can get Jane each time will wait for her service, mark did a wonderful job on my fiancé’s pedi as well. Would do more stars if I could ?

JM

I have been coming for gel manicure and pedicures at their CLINTON location for years. And that is where I received the service I am reviewing here, not Old Saybrook. There was a lovely woman in Clinton, Sarah, who moved back to MD and since then, what a difference. Weird, varied levels of poor service. A recent gel pedicure resulted in the tool used cutting me, Yesterday I went in to have two gel tips, ($18) and it truly appeared like the gentleman who I was assigned to was annoyed. I noticed another nail that I asked him to repair and he gave me a hard time. I understand a litttle bit of Korean as he commented to his bored, on her cell colleague, and I asked what he said( I knew the word..) he said “it’s ok I do it but you ask me late”. What late? It was on the opposite hand! They weren’t busy on a Tuesday afternoon around 2 pm. Obviously I said no don’t do it, and while he insisted, I maintained “no”. I tipped him, and said “thank you for doing me a favor.” I wonder if he understood my English as well as I understood the word he used about me.
Won’t be returning until Sarah comes back.

Paige Esposito

I was a walk in client for eye brow wax and a manicure .
The eye brow wax went well and the tech did a beautiful job on my brows , the manicure though felt extremely rushed . She barely did anything with my cuticles , filing , cleaning the nail up etc . No hot towels or anything . I wouldn’t have minded paying for that as an upgrade either. . Before painting nails she asked if I wanted to pay first weird … but whatever . She painted the nails and had me go and dry them . They looked alright , I did tip well I always do and I appreciated being taken in last minute. I get to my car and my thumb nail all the paint had peeled off and back . I won’t be returning poor quality service. The photo included is the second I got into my car .

saving up

this was one of the best sets i have gotten! i do recommend going here! the service didn’t take too long and looked good!

Ashley Reid

IF I COULD GIVE ZERO STARS I WOULD! VERY RACIST AND RUDE! I don't typically go to this nail salon but never will go back!

Melissa Franklin

I happened to find Cozy Nails, wandering Old Saybrook yesterday while visiting friends. I opted for the green tea pedicure, which includes an extended foot massage and chair massage. Now I'll be driving 8 hours round trip every week for this amazing service. Mark, who did my pedicure and reflexology-esque foot massage, is a gem, and the gentleman (i didn't catch his name) who did the chair massage was sent by the angels. I woke up today, free from a lot of the annoying chronic stiffness that has been plaguing me for years.

Cozy also has some of the best massage pedicure chairs I've ever sat in, and their customers are superb as well.

10/10: the green tea pedicure is pricey, but worth every single penny. Going here while traveling will only improve your vacation. And if you are local, you are missing out.