Byers Pharmacy - Byers, Colorado

Rachel S

18 years of filling my prescription and this is the first pharmacy I have ever been to that does not offer automatic refills on a monthly prescription.

The service has been courteous, not overwhelmingly friendly or helpful. I wanted to support a local business.. if the service had been friendlier and it felt more like visiting a local business, I might have overlooked the lack of convenient refills.

Bob Smith

Zero if I could.
They are incompetent, and unable to understand that their aloofness is injuring folks. They only exist because they are run by a sibling or other family member who got them the contract with Colorado Medicaid. As they are incompetent and dealing with a marginalized population, nobody listens to the screams of the marginalized, and their incompetence is further rewarded (hey, it's government).
They have ZERO CUSTOMER SERVICE. "Not my problem" is their mission statement.
They have no need to improve because THEY ARE THE SOLE VENDOR FOR THE STATE. Incompetence rewards ineffectiveness.
I hope to God you never need these folks. You just got a prescription for misery.
The Feds should really look in to this.

Christine Ballas

Wow, reading all these reviews and couldn't agree more. Byers Pharmacy is TERRIBLE...I'll say it again for the people in the back, DO NOT GO TO THIS PHARMACY IF YOU VALUE YOUR LIFE AND SANITY!!!!!!!! Their "customer service" is non existent, in fact you are greeted by a dismissive, sometimes flat out rude, representative. These people do not care about you or the fact that they supply life your "life saving" prescriptions. Anytime I call I feel like an inconvenience never a priority, the lack of compassion is unreal. Whoever their first point of contact is needs to be replaced, she is so frustrating to deal with, I always leave in tears. They have no clue what they are doing, its a joke. Our lives however, are not a joke!!!!! If you this is your bedside manner, please find a new job as this one is not suited to you. I will add another review to the end of this one, as I second everything this person previously stated. PLEASE DO BETTER BYERS!

"I had the misfortune of dealing with Byers Pharmacy, and my experience was nothing short of a nightmare every 3 months when I had to deal with them. The customer service at this place is abysmal. It's clear that they have absolutely no regard for their customers and their well-being.

First and foremost, the staff at Byers Pharmacy were incredibly rude and unhelpful. It felt like I was inconveniencing them by being a customer. They were dismissive, unresponsive, and displayed a complete lack of courtesy, and even hung up on me.

Furthermore, the level of dishonesty and keeping in communication about my next order, I encountered was shocking. They seem to have no qualms about cutting corners and providing subpar services. I felt like they didn't care that I'm here on eggshells at risk of dying all because THEY couldn't call me for 2 months telling me they waiting on paperwork. I even called them and was lied to saying my shipment was on its way when in fact it was not.

One of the most frustrating aspects of my experience was their complete failure to update me on the status of my medications. I was left in the dark, constantly wondering when my prescriptions would be ready. It's a basic expectation that any reputable pharmacy should be able to meet, and Byers Pharmacy failed miserably in this regard.

Overall, my experience with Byers Pharmacy was a complete and utter disappointment. I would strongly advise anyone seeking pharmacy services to look elsewhere. Their bad customer service, dishonest practices, and lack of communication make them a pharmacy to avoid at all costs

Wayne Sweeney

I had to call three times to confirm my "address" and the second lady was super rude, the third lady was nice and actually got the job done but now they are sending packages with signature required and opted out the change of location so you cant just go pick up the package at the store. HANDS DOWN WOULD FIND A NEW PROVIDER IF I COULD. reality check VERY few people are home during the day. i hope their jobs are the first taken over by robots.

Shannon C

I had the misfortune of dealing with Byers Pharmacy, and my experience was nothing short of a nightmare every 3 months when I had to deal with them. The customer service at this place is abysmal. It's clear that they have absolutely no regard for their customers and their well-being.

First and foremost, the staff at Byers Pharmacy were incredibly rude and unhelpful. It felt like I was inconveniencing them by being a customer. They were dismissive, unresponsive, and displayed a complete lack of courtesy, and even hung up on me.

Furthermore, the level of dishonesty and keeping in communication about my next order, I encountered was shocking. They seem to have no qualms about cutting corners and providing subpar services. I felt like they didn't care that I'm here on eggshells at risk of dying all because THEY couldn't call me for 2 months telling me they waiting on paperwork. I even called them and was lied to saying my shipment was on its way when in fact it was not.

One of the most frustrating aspects of my experience was their complete failure to update me on the status of my medications. I was left in the dark, constantly wondering when my prescriptions would be ready. It's a basic expectation that any reputable pharmacy should be able to meet, and Byers Pharmacy failed miserably in this regard.

Overall, my experience with Byers Pharmacy was a complete and utter disappointment. I would strongly advise anyone seeking pharmacy services to look elsewhere. Their bad customer service, dishonest practices, and lack of communication make them a pharmacy to avoid at all costs.

Jerimy Robinson

I don't understand any of the negative reviews... these guys filled my entire dexcom script when Noone on the west side of Colorado would. Packaged and mailed it to me too. They Called beforehand and was very professional and helpful. Been waiting months for any other pharmacy to help. These guys are awesome in my book.

K Cane

This place is horrible all around. My doctor sent them my prescription. They sent me the wrong CGM unit and scanner. My doctor upset. Called to get the correct prescription. I shouldn't have to argue and negotiate for you guys who do your jobs right and fill prescriptions as per doctor orders. But there I was arguing for 15 min until they finally sent the correct Sensors. Today I received a call asking to confirm my address to ship . I politely asked what they were shipping out. And she said the Lebre 2 which was the wrong sensor!!

I called back just to tell them to scratch the whole order that I wanted another pharmacy and the lady that argued with me. The first time decided that she wanted to argue with me again. I have clearly decided not to use this company because of multiple mishaps. Don't try to force me to stay with your s* company.

Rude staff, sending wrong products. Hard
Pass

Teague Hoffman

After 4 weeks I still haven’t received my pump and meter. Between my wife and I we have called more than 4 times. I have been without my dexcom for over 4 weeks now because of the lady on the phone that can’t figure it out. Very disappointed and annoyed I would really appreciate continuing to live my life and my sugar not be all over the place. You realize a sensor and pump make it for diabetics with uncontrollable sugars live a little easier. I have a company to run and 4 children to take care of and you are making this very difficult for me.