Bella Michelle Day Spa, Inc. - Clearwater, Florida

Ben Kremer

Went here for a couples massage as a gift from my girlfriend and what an amazing experience it was! The massage therapists were excellent we both feel so relaxed after and then they brought us to a separate room with champagne and chocolate covered strawberries to enjoy. Would highly recommend to others to experience!

ivy kong

Consumers beware of this awful spa. They will take 100 of your money when you cancel your appointment. What a crook… my friend was not informed of this and he will dispute the charges. What kind of business charges people money 100 of their hard earned money simply because they have to cancel the appointment. Also charged consumers spa gratuities and fees for services that were never received. They don’t care about their customers only greeds !!!! Not supporting them. Shame on them for treating customers like this.

XX J

What could have been a pleasant surprise turned into a nightmare. My fiancé wanted to surprise me with a spa day for my 50th birthday. Bella Michelle had my fiancé prepay over the phone with his credit card. Yesterday he called and cancelled the appointment one week prior to the actual spa day, they would not refund any of his money back. What kind of businesses keep a 100 percent of consumers money just because of cancellations or no show. To make matters worse, he had to pay for services I did not receive and cough up gratuity charges as well. This place is a crook at their best. At the time, he was not even informed of the cancellation policy by the staff over the phone. We would never ever ever do businesses with crooks. Consumers beware. Get the services first then pay. He will dispute the charges with his credit card company. He didn’t even sign anything. Paying this much money $ 1157.00 just because we cannot make it. I have to let the public and better Business Bureau know this place is a disgrace. Just plain greed!!!!!! Shame oh them for doing business this way!!!!!!!!

11/20/2024 just got a reply from the business. He booked an appointment for us NOT A GIFT CERTIFICATE!!!!!!! You said that thinking it was the only legit reason for no refund . Shame on you!!! Let’s put a bet on it, show me prove he purchased gift certificate, then I will gladly pay the $1157. And don’t bother sending the email saying it was gift certificate, that email was sent after he called in to cancel. That email didn’t even has his authorization for payment. To pay $1157 and we never even got any services or set foot into the store. Noooo my sister and I have issue with business done this way. At the time the appointment was booked over the phone, the staff failed to informed him of the cancellation policy. We did not cancel last min he called in yesterday which was one week prior to my birthday. I would feel absolutely uncomfortable going there. We had already disputed our charges with the credit card and reported to BBB. I just wanted the public to be alerted that if you cancelled or no show, they will run your credit card to full payment with gratuity and fees as well even with zero services given!!!!!! My sister and I own businesses as well, we take reservations and just because it was canceled doesn’t mean we will punished the customers and take full payment and tips as well. A good business values their customers and not steal from them. Shame on you!!!!!!!!
12/16/24
Got full refund from capital one few days after we put in the dispute.

Clint Bartlett

I am from out of town and I wanted to surprise my wife a day at a spa. I found Bella Michelle because it was close to her place. She doesn’t want to spend a day at a spa so I called them to cancel the appointment which in any case scenario, it really should not be a big deal. However , they immediately process my card when I try to cancel and send me an email two hours later saying that it was a gift certificate when clearly it was not a gift certificate!!!! Not only did they charge for the full service of $1157 they also included the payment for gratuities. that is stealing!!!! I have disputed the charges with my credit card company. They put their greed above everything. Beware!!!!

12/7/24
I am only going to reply to this email one more time after Bella Michelle wrote to me . Reading her reply has really irritated me. for the last time, It was not a gift certificate at all or was ever mentioned to me as a gift certificate. anyway I don’t want to waste any more energy on this. if this is how she wanted to treat her customer, then let it be. I have disputed my charges and it has been reversed and that’s all I care.

Nicolette Keller

AMAZING services, HIGHLY recommend! We did the mother daughter package and had a whole day experience that included amazing massages, facials, lunch, pedicures, and honey butter scrub for an amazing price. Great staff and hospitality! Couldn’t think of a better experience 🙂

Erica Talbot

Went in for a couples massage and I did the therapeutic / neuromuscular upgrade which was definitely worth it. After the massage we received a plate of chocolate-covered strawberries and wine subbed for champagne in a small private room. Feeling great! Will definitely be back!

ct b

Wow! I would have to say Best Spa Day Ever (and I've had a good number or spa days). Every treatment in our package was amazing! There was no "upselling" or product pushing, just a wonderful relaxing day with a terrific lunch. I can't even tell you which was my favorite service (facial, herbal wrap or massage) but I can tell you I will be back again and again!

Halia Scheidel

Best little hidden gem! My mom and I got the best friends package and hands down best thing ever!!! We enjoyed a full body massage, body sauna, lunch, and a facial! And as well as chocolate covered strawberries.
Their staff if so friendly and they for sure know how to take care of you! 10/10 would recommend