American Beauty Equipment - Bensenville, Illinois

John P.

DO NOT USE THIS COMPANY. I have done two seperate orders with this company and both have turned out to be awful experiences and this company will not help make it right either. I ordered two mixing valves that both turned out to be faulty. The 2nd order was for vacuum breakers they claimed to have in stock and they sent me the wrong ones. When I asked to swap them for the correct ones, they said the ones I want are not in stock, even though it says they have them on their website and refuse to answer any of my emails after I called them out for it. I wont be making the mistake of using this company anymore.

M D.

Go elsewhere! They are extremely nice until you buy something expensive. Then you get it to your salon and parts are missing and they have an attitude with you when you call and ask For the parts. Like Jeney who told me to just return the items because she didn't want to send me parts that were missing. So I can see right now that this warranty is going to be useless. They eventually sent the part but after you spend $2,000 on equipment there shouldn't be any hassle. We also have other issues and those are yet to be resolved. For instance my sink faucet that does not lock down to the sink basin. We have no idea how to connect it and they won't tell us how. For some reason a plumber is supposed to know but the licensed plumber didn't and left it alone because that is not his department. We had our father-in-law come out who is a mechanic he doesn't know how and called them and Jeney again was so rude to him as well. We tried to explain this has nothing to do with the plumbing connections. This is a manufacturer defect or missing part. Our salon will never doing business with this company again! They are also called Midwest Salon just beware. I had high hopes for this company and their customer service needless to say I was let down extremely!! I just want others to know be warned before they get involved with a company like this. they do not care about you after you give them your money. They will not respond to emails and will tell you they'll call you right back and not call you.

In response to the owner: so the manual and instructions show parts, that are not needed?! It was installed by a licensed plumber. You all are very unprofessional because all I asked for was the parts that were shown in the manual, I even sent pictures of how badly made the headrest suction cups were, one of which will not suction at all! Also asked where to find instructions for connecting the faucet fixture to the bowl (not a plumbing connection issue) which the licenses plumber had never seen before. And all you can think to say in response is that I needed a licensed plumber. Not all licensed plumbers install shampoo bowls for a living. Still never heard back about the replacement headrest. So it just keeps sliding from under our guests heads. And in fact since the bowls were installed I've noticed that one is turned at a slight angle and not parallel to the chair. But I suppose that was my doing to. You all never have to worry about my business. I expected better customer service. you took the time to write a lengthy review but still no response to the poorly manufactured headrests that came for inside the bowls. No matter what it cost me in shipping I will buy shampoo bowls from a company that excels in customer service. If anything else goes wrong with the bowls they are being tossed! You all never have to worry about me calling to get service under the warranty or cushioning for the seats. I am just that disgruntled!!!! I am sure that's how you all like it!!

Keiko M.

I wanted Takara Belmont equipment when I opened my salon. I shopped online, even flew to TB showroom in Irvine, Ca. American Beauty Equipment's customer service and pricing made it all possible. Gina and Jenny were easy to work with and kept me in the loop as to the status of my order and delivery dates. I have twice returned and bought other items and the pricing and service was the same as the first time. Awesome! Thank You

Cindy R.

We from Granger Indiana and purchased the whole set up with american beauty.We love the purchase and will come again for my next salon. Great people to work with.Me and my husband went to the showroom pick out all the items and pick up most of the order the same day we paid.We received all the rest of the custom made items in yesterday and they are worth every penny i spend.Thank you

daphne O.

We are home for Christmas with family in Idaho. We called American Beauty Equipment today to stop by in their showroom to see salon chairs and shampoo unit. Staff was very nice, great service. We were able to take our item home same day.

Kristin B.

I chose to purchase 3 new Marble brand shampoo bowl faucets from this company, first because they were based out of Illinois. Next I chose American Beauty Equipment because they claimed to carry the exact faucets I had for 17 years that needed replacing.
The faucets I purchased at top dollar that were sent to me, are Not Marble brand. One of the three faucets I purchased were faulty, resulted in leaking all over in 24 hours after being installed by a professional plumber.(second trip for plumber)
I requested replacement for the faulty faucet and received TWO, $230 each, (only needed one) completely different faucets.(third trip for plumber)The response I got was oh just keep it.
These faucets are obnoxiously loud and sound like a swarm of bees. Every client comments or complains.
The last response I received months ago was for me to send them back and they will send out different faucets.
I have 3 shampoo bowls in a thriving salon and I should call the plumber, yet again and wait for replacements?
***Terrible customer service and Fraudulent products!!!!! 🚫🚫🚫🚫🚫👎👎👎👎👎

Deborah H.

If I could give this company 0 stars I would. I ordered the metallic blue classic jalopy. While it arrived fast, you could tell why- none of the screw holes lined up at all. The guard rails are so loose a child is going to get hurt. The paint is falling off. The stickers don't stick. The steering wheel is so wobbly it's unusable. I spoke with Annie who told me to email her the pics- I did- with a video of the poor quality. I never heard back. I emailed again. I finally called and Annie is no longer there.Spoke with Cindy- who told me the warehouse was going to call- have never heard from them. I will never use this company again and I would recommend that you do not use them either. I have gotten several cars from other companies who actually respond to their customers if there is a problem. I will also say that I don't usually leave reviews. But when you pay $1200 for something you expect that it will not be a total piece of garbage. FAIL on all counts for this company.

The K. S.

Jeney and American Beauty Equipment are awesome! They have worked with me since the beginning and have been very helpful. I received all of my equipment to open my new salon and everything was great! One item was not working but they worked with me until the end and I ultimately needed a new one and they promptly sent it out! I recommend them for sure.