Aesthetic Center - Hinsdale, Illinois

Silvia G.

Staff very unprofessional! Went for my first laser treatment, my appointment was 11am with Sydney, I was there 10:55, no one at the front desk! Waiting untill 11:15, still NO ONE! I tried to ring the bell 10 times! I even tried to call!
And then finally around 11:20, someone came out, and said “I am sorry, I was doing a treatment, and I am the only one here”! And then said Sydney will be late!
At that point I wanted to leave and get my refund back!
I told that person, I have an appointment at 12 and I can’t wait further. So that person offered to give the treatment…
The staff then showed me a room to change, she gave me a dirty looking small towel that would only fit a face not a Brazilian treatment!
During the session, the person all most gave me a skin burn with the laser energy، and I asked her to lower it down…
IT WAS A HORRIBLE EXPERIENCE!!
I would never recommend that place!

Maria S.

I am writing to share my recent experience at your Hinsdale location February 7, at 3:30, which unfortunately did not meet my expectations.

I had purchased a Groupon for an IPL treatment and, when scheduling my appointment, no mention was made about the type of skin or skin color that would be suitable for the treatment. Only a few minutes before my arrival did I receive a call asking if I had filled out a form, which included questions about my skin type. The staff member explained that IPL might not be suitable for darker skin tones. Since I was already en route, I asked if my skin could be assessed in person, which was agreed upon.

Upon my arrival, I was told that my skin was not too dark for the IPL treatment. However, when I asked about potential redness afterward, I was informed that my face would likely be red post-treatment. Because I had an event later in the day, I chose not to proceed with the IPL and instead requested a facial, offering to pay separately. While the staff agreed to this, the facial experience was far from what I expected.

The facial itself was poorly executed, with only a brief 10-minute massage followed by a 25-minute vapor session. During the vapor treatment, I was left alone in the room, and my ears became uncomfortably full of water. There was no communication throughout the treatment—no explanation of what was being done or any notice that the esthetician would be stepping out. This lack of professionalism and communication left me feeling disappointed and uncomfortable.

I am sharing this feedback in the hope that it helps improve the service provided to future clients. Clear communication, better customer care, and a more professional approach to treatments would go a long way in creating a positive experience.

Thank you for your attention to this matter. I look forward to hearing from you.

rachna A.

My friend and I purchased a Groupon for an IPL treatment at Aesthetic Center, Hinsdale., IL and scheduled an appointment for the next day. Everything went smoothly over the phone, with no mention of skin type or color—just a form they wanted us to fill out, which we planned to complete upon arrival, 15 minutes before our appointment.

Upon arrival, we met Dawn, who was very kind and professional. She explained that IPL was not suitable for our skin type and could potentially cause harm, so she recommended an alternative treatment. We appreciated her honesty and agreed to proceed with a different treatment.

However, when we went to the reception to fill out our information, another staff member suddenly approached us with a rude attitude. She abruptly stated that since we were not getting IPL, she didn’t have time to do any treatment today and insisted we reschedule. This was frustrating, as we had driven 45 minutes for this appointment, and we had two back-to-back slots booked. If there was an issue, it should have been addressed over the phone, not after we arrived.

The entire experience felt disorganized and unprofessional. First, we were given an appointment without proper screening. Then, we were told to fill out forms for an alternative treatment, only to be met with hostility and refusal to proceed. It left us questioning whether this was a case of discrimination or just a lack of willingness to accommodate certain clients.

Overall, this was the worst experience we’ve had with an Aesthetic Center, Hinsdale., IL. Proper communication and respectful treatment of customers should be a priority, and unfortunately, that was not the case here.

stacy V.

I booked 3 services. The first was rescheduled because the nurse was not able to come in. I did eventually get microneedling rescheduled, the process was fine.

I booked another appointment that was canceled due to no nurse again. I was unable to reschedule in a timely manor.

Finally I was able to book another appointment on 10-16. Much to my disappointment, I received another canceled notification due to the nurse.

Some take time off, rearrange work or family for these appointments and 3 strikes your out!

I received no apologies and not even a call, just a text.

Beware, if you value your time.

Micaela T.

I purchased several hundreds of dollars worth of Dysport/Botox and saw zero results in the respective given time frame. When I came in to have it redone, I also saw no change in the results. After being cancelled on and rescheduled multiple times, I decided to ask for a refund to settle the situation, but after being told that I’d be contacted by an owner or manager to receive a refund and have yet to hear back weeks later, I am incredibly disappointed at the lack of customer service and do not recommend this place if you want to see the results you’re looking for

maura K.

I went in to have an dermaplaning and peel and am so glad I did!! Everyone is so nice from the person answering the phone to Daniella who did my services. She was so nice but also informative and really did a great job.

Natalia S.

There’s 2 aesthetic centers with the same phone number and name so I had to be rescheduled to a place that’s 45 minutes away and got attitude on the phone about it. To top it all off, I told the *doctor exactly what i wanted and needed with botox and instead she still did what she wanted and didn’t explain why, i ended up with horrible results. I naturally have one eyebrow raised higher than the other so i told her i wanted 2 units above the higher eyebrow to relax the muscle but for some reason she did the same on BOTH eyebrows, which ended up resulting in the same exact problem i already had. I literally asked her for confirmation if she’s sure my eyebrows would be even and she said yes, she gave me attitude acting like she knew what she was doing. I spent so much extra money just to have the same exact problem i came here to fix and wasted so much time and energy on this place. Is she inexperienced or something Unbelievable. Not coming here again.

Edit: The place by me has finally been taken off google, but it’s still on both maps apps which also has the same pictures provided as this place: will insert proof since owners are unaware.

Marlene

I've had microneedling with Aesthetic Center and had a very pleasant experience. I just purchased another facial deal and will be returning again. They offer many good sales thought the year. Thank you!