Fountain of Youth Medi Spa - Colorado Springs, Colorado

Hailey A

I visited Fountain of Youth Medi Spa to get my lips touched up before my wedding in 2023, expecting a positive experience based on their offerings. Unfortunately, my experience was far from satisfactory..

Following my appointment, I noticed two lumps forming on my lips, an issue I had never encountered with previous fillers. Concerned, I contacted Fountain of Youth and spoke with Tina. They suggested waiting a week to see if the lumps subsided before considering dissolving the filler. A week later, I returned to have the lumps dissolved, which was disappointing since my intention was a touch-up, not a correction.

Post-dissolution, I was left with deep lines in my lips that were not present before. When I sought a solution, Tina suggested purchasing another syringe, despite the fact that most of the original filler had to be dissolved. Eventually, they offered to retouch it as a "wedding present," which felt inappropriate as a reputable clinic should rectify their mistakes without additional cost.

Although the retouch initially seemed better, the filler eventually migrated to my wet line under my lip, causing noticeable unevenness. After six months, I consulted another highly recommended clinic, which confirmed the filler was incorrectly placed and should have been dissolved by the original provider at no cost. They also mentioned that they had treated other clients from Fountain of Youth with similar issues regarding lip filler.

When I contacted Fountain of Youth again, Tina dismissively suggested the filler was old or from another provider, which was not the case. Despite my efforts to resolve the issue, Tina told me I would still have to pay $150 to dissolve the filler. This response was frustrating, as the problem stemmed from their initial treatment.

Ultimately, I had to dissolve all my lip filler and start fresh at another clinic, where my lips finally look even again. It is deeply disappointing that Fountain of Youth did not take responsibility for their subpar work. I sincerely hope they improve their customer service and technical skills to prevent future clients from experiencing similar dissatisfaction.

EDIT: Messages in the pictures**

REPLYING TO THE COMMENT BELOW:

I would like to clarify some misunderstandings:

Referrals: I did not love my lips and did not refer any friends to your business unfortunately. I can’t recommend something that I didn’t have a good experience with.

Lip Filler Dissolution: My initial request was for a half syringe of filler to add volume to my lips before my wedding. However, after the procedure, I noticed two significant lumps, which required us to dissolve the filler. My intention was not to have the filler dissolved, but the lumps necessitated this action. Following the dissolution, I experienced deep lines in my lips. I was informed that a new syringe would be required to address these lines. Given that I had paid for the initial half syringe and had not anticipated needing dissolution, I respectfully requested if it would be possible to have the equivalent product re-administered without additional charge, as the issues arose from the initial treatment.

Filler Migration: Several months after the initial procedure, I contacted you regarding issues with filler migration and associated discomfort. I was surprised to be accused of seeking additional treatments elsewhere, which was not the case.

Inquiry about Dissolution: I never requested additional filler; rather, I inquired about the possibility of dissolving the existing filler based on a professional consultation that indicated it was not placed correctly. My intent was to address the issue, not to obtain free services.

Service Charges: I understand and respect that businesses need to charge for their services. My primary concern was addressing issues with the filler from your clinic, not seeking free services. Your response was unprofessional and disappointing. As a customer, I have the right to raise concerns without being accused. I sought your help to resolve these problems, not to be met with accusations.

Felicia Dodd

Tina is so incredibly unprofessional and cannot remember what she tells clients. She treats clients and employees poorly. The rest of the staff is great and unfortunately have to deal with the owners unprofessionalism. And before she comes on here lying like she does she claimed she booked an appointment she booked for a different day to try to charge for not showing up at 12:45 when scheduled for 2 than berated my husband and I via phone! I also have texts to show I would be happy to post should Tina need! Of course her response would include a previous cancellation to a baby being sick and in the hospital. her cancellation fees vary first they are 200 than 50 she cant get her stories straight but with every review she needs to save her ass! everyone wants something free with Tina. Im sorry You blew all of your money in Vegas! while all med spas have a cancellation policy you have had plenty of advance notice! Go somewhere else! Don't put your money in her pocket! She also is happy to cancel other individuals memberships without consulting them first!

Joni Renee Thompson

My first time going to Fountain of Youth. I met with Andy for a 1/2 syringe lip filler, which is great, because most places won’t do a 1/2. I’ve only had my lips done once before and the experience wasn’t the best, so I was a little apprehensive. He is very knowledgeable, kind and listened to what I wanted the end result to be. He put my mind at ease. I’m very pleased with the end result and love my lips?
The spa is beautiful, clean and relaxing.
Thank you Andy, I’ll be back!

Amber B

I have received lip filler many times prior to my experience here and have never had any issues. Ever.
My first appointment at Fountain of youth was in January 2023. When I initially left my lips looks fine but about two months later I noticed some areas in my top lip that looked like they were flat.
I didn’t realize how bad they looked until may 2023. I reached out to Fountain of youth via text message and they said they didn’t see what I was seeing and that it had been five months so I needed new filler anyways (I have never needed to get additional filler that fast before, ever). I was hesitant about going back because of my disappointment with how my lips looked.

I finally couldn’t stand the look of my lips anymore and went back in June of 2024. Andy said he could fix the look of the lumps by adding more filler into the areas that were completely gone.

When he was done I expressed my concerns that my lips looked extremely lumpy. He said I just needed to massage the filler and the lumpiness would go down. He said if the lumps don’t go down he could dissolve it.
It has been about six weeks since my last filler appointment and my lips have never looked and felt more lumpy in my life.

I am extremely unhappy with my results. I paid a good chunk of money to have him “fix” my concerns.
I will not be returning to have my lip filler dissolved and I am EXTREMELY frustrated that I will now have to pay someone else to completely dissolve and refill my lips because of how lumpy they are.

I’m not writing this review to bash Fountain of Youth but to just address the fact that I paid a lot of money to achieve a desired goal and that didn’t happen here.

Kaja Ekern

Absolutely love this place! Their customer service is on point! Andy is so professional, funny, caring and gives great results! Prices are great and I won’t go anywhere else! The Botox has helped so much with my migraines and I’m so glad they were recommended to me!!!! Definitely check them out!

Mariia Kolesnikova

I received consistently great hydrofacials here . Talia is very knowledgeable about skincare and skin in general. She has a great personality, I felt welcomed and comfortable from the moment I got in the treatment room. So happy I found this place!

Sheila Santos

I went for my first ever lip filler and it was an amazing experience!! Very professional and very kind!! I absolutely love the way my lips look now! Will be definitely going back for my touch ups and sending friends their way! ❤️

Brittany Letrent

I came to Fountain of Youth for lip filler and couldnt be more happy with the results! I have a salon and asked many of my ladies for recommendations on where to go. I kept being told go to this place. I am beyond happy I listened. I was a bit nervous to get filler. Andy was very precise and knowledgeable. Hearing about all his training and the beautiful environment made me feel such at ease. Not to mention it was surprisingly painless. My lips are full with out looking like “duck lips”, which was my biggest fear. ? I will forsure be a long term client to Fountain of Youth.