Holiday Inn Express & Suites Colorado Springs South I-25, an IHG Hotel - Colorado Springs, Colorado

Juan Carlos Olvera

Eselente lugar

Liane Darby

Pleasantly surprised with this hotel! All of the staff were incredible, specifically Regina. The tv wasn’t working in my room but Regina went above & beyond to make sure she got it fixed. She had no problem coming back a couple times to get it right & she was so kind. The breakfast was one of the better breakfasts I’ve had at a Holiday Inn. The rooms were very clean. The location is great. All around super satisfied with my stay.

I S

I was very pleasantly surprised by this hotel. Every detail was attended to. There was not one time that I was on the property that I did not see someone cleaning or straightening up. I bet you could eat off the floor!

The front desk staff was welcoming and helpful. Breakfast offerings were plentiful. The property was incredibly well maintained. And my dogs were made to feel welcome as well.

If I'm back in the area, there's no way I'm going to stay anywhere else but here. The two things to make note of if you are considering staying here --
You will hear the bugle from the military base that's close by at 6:30 AM in the morning and it's also likely that you will hear construction from the parking lot that borders the property. Neither of these things were a concern for us, but we are not late sleepers.

Michael Schneider

This Holiday Inn is only 4 to 5 years old, and overall it's in excellent condition. We only stayed one night on our way to norther New Mexico, but wish we could have stayed longer. Rooms and beds were great, service was top notch, and even breakfast was really good. Easy access to restaurants and shopping.

Nipuni Ratnayaka

I am extremely disappointed with my recent experience booking a stay at Holiday Inn. Last week, I reserved a room with wedding block I was attending (not part of the wedding block, but at the same location). The hotel I originally intended to book was fully booked, but instead of clearly notifying me, the Holiday Inn website automatically rerouted me to another location without my knowledge.

The website displayed a brief 2-3 second message that there were no rooms available at my desired location (I did not see this message). Then, it rerouted me to a different page with alternate hotel locations, but still displayed the original hotel’s address at the top, making it appear as though I had booked at the correct location. It was only after receiving the confirmation email that I realized I had booked the wrong hotel. I have attached a photo showing the correct/wedding block hotel address, with a different/wrong location as the top result for booking - note that there is no message or alert that the location I was looking to book at did not have any rooms available.

When I called Holiday Inn customer service to correct the mistake, I was told that due to the rate I had booked, they would not allow me to cancel or modify the reservation. This was incredibly frustrating, as I had called immediately after noticing the error, which was within an hour of booking. When rooms did become available at the correct hotel, they refused to transfer my reservation, instead insisting that I cancel, pay a penalty of one night, and then rebook at the correct hotel.

This deceitful booking practice and refusal to accommodate such a simple request is incredibly disappointing. I hope this review serves as a warning to others. Be very careful when booking through Holiday Inn's website, as their practices are misleading and their customer service is, although kind, completely unhelpful.

A SO

We booked this hotel for the pool/hot tub, only to find out the hot tub is, and has been out of order for a week! The pool is too cold for the kids to swim in. Would have chosen another hotel has we known as this totally defeats the purpose of our booking.

Kitkat K

Needed a quick one night stay near the airport for family of 4. Chose this hotel based on other reviews and were happy with that decision. Late evening check in was easy. Room was clean with comfy beds and pillows. Breakfast was good. I’m pretty picky about hotels and would stay here again!

Debra Robinson

Close to Ft Carson, Pikes Peak University, and Wal-Mart along with various food locations. Very quiet. No road noise.
Staffing is nothing but the best. Amber has the patience of a saint. The front desk is not for the faint of heart with Reward point complications and an ever increasing # of third party booking sights.
Great breakfast
My single complaint ID the smaller, trapezoid shaped luggage carts are hard to maneuver and easy to spill the load on the floor