Salon Elements - Fort Smith, Arkansas

Yuliet Salgueiro Diaz

Mi experiencia fue fatal,ya que no hablo ingles y todo fue mediante el traductor,quedamos en que yo solo queria mechas y k me instalaran extenciones, cuando llegue,me hicieron un servicio pesimo,la dueña de la nada llego y me corto las extenciones dice ella k para unir los colores y me enseña un sms k dice ella k yo le habia enviado,cuando eso no fue asi,al terminar me cobraron 613.88 y cuando llegue a mi casa que me fui a peinar las extenciones se me caen solas,con hoy hace 4 dias que fui a su salon para el arreglo y a medida k han pasado los dias se me han ido cayendo extenciones,ya con hoy voy por un total de 16 extenciones caidas y le he escrito a la señora,le he mandado fotos para que vea k su trabajo estuvo mal y no me da respuesta ni soluciones cuando ella sabe que le pague el servicio completo,me siento estafada y descriminada,por no hablar ingles y aun asi yo traduciendo los sms mediante el traductor,la señora del salon,no me contesta,no me da respuestas ni soluciones……

Carolanne Curnutt

I am so thankful I was able to schedule a haircut the day of. Customer service is extraordinary! Kennedy is a phenomenal hair stylist!! I have THICCCK hair and have always loved short/pixie/bob/stacked hairstyles. I’ve never felt like I could ever get the right hair cut because my hair is too thick. Kennedy absolutely slayed my haircut like I’ve never experienced!! She asked questions and did it all exactly what I had envisioned. I appreciate her time and attention to detail very much! 11/10 Chefs kiss ? I will be back!!

Sherry Cobb

I personally want to welcome back Sarah , I have been a customer of Sarah for 20+ years I have never one time left disappointed. I am a travel nurse from Chicago , Connecticut, Mississippi and many other places , no one came close to Sarah’s cuts or ,, her blow outs are omg I have no words !!!! I drive from Texas to get a cut and blow out !!!!! Please just give her a chance , for a cut , blowout you deserve it !!!!! Welcome back !! Saloon elements is the best , Marcie is the Queen of saloons !!!

Katie H

First time in today and the salon was beautiful! The staff was really friendly and the hairstylist, Faithfully, did an amazing job on my badly damaged, screaming for help, hair. This is definitely my new spot and will be bring my daughter in for a manicure. Thank you for helping me feel pretty again

AFSuperShadow

I had a disappointing experience at Salon Elements recently and feel compelled to share my feedback. Despite arriving promptly for my appointment, the stylist was notably late, which immediately set a negative tone for my visit. It was clear that my time wasn't valued as much as theirs.

When they finally arrived, instead of taking responsibility, they made excuses about a scheduling mix-up. I understand mistakes can happen, but it was handled poorly.

To add to the frustration, I was informed that due to this mix-up, they could only reschedule me for another appointment two weeks later. This was inconvenient and left me feeling unimportant as a client.

The overall customer service experience was lacking and the delay and lack of accountability from the stylist overshadowed any positives. It's disappointing when you make an effort to be on time and prepared, only to be met with such unprofessionalism.

The ambiance of the salon was also lacking. It felt cramped and outdated, not at all the serene and upscale environment I was expecting for the prices they charge.

Overall, I left Salon Elements feeling dissatisfied and out of pocket for services that were far below par. The lack of punctuality and attention to detail were major letdowns. I wouldn't recommend this salon to anyone looking for quality service and value for money.

To owner:

Need to inform you that I have decided to cancel my appointment the day of over the phone and still got a confirmation text. I will not be returning to your salon in the future. The decision stems from the unfortunate experience during my last visit, where I felt disregarded and not treated with the respect I expected.

I kindly request that you refrain from scheduling any future appointments for me without my explicit consent. Additionally, please refrain from contacting me via phone calls for scheduling purposes.

Donna Crouch

dissatisfied didn’t get what I thought I was getting first of all they’re gonna be sew in which there was something that was sew in at the top but the bottom ones were my hair is actually long enough to do it. They were taped in knew If inwas gonna have taped in I would’ve never even made an appointment Said, my hair was too short. She couldn’t do anything with it as it was shorter then when I made appointment as if I would pay $1300 and then go due and cut my hair made me feel like crap your supposed to feel leaving salon but good is not feeling I had felt like crap very dissatisfied. I would’ve not paid $1300. If I knew I was gonna have taped in my hair would have not made an appointment I never heard anything about no tapes I would have said no thank you The way she made me feel about my hair made me want to get up out of the chair, but then yet I would’ve been out my deposit will not go back if as lied too and
Ripped off just because she didn’t want to sit there and installment because originally I was late for my appointment I was that’s my fault. I thought it was at 11 but it was at nine so by the time I got there she had somebody called that’s fine no problem with that . The shortcut and the tape and the way she made me feel very dissatisfied. oh, and then she made me feel like I didn’t know how to style my hair. She’s like how are you gonna style it? What do you mean how are you gonna get it to lay down she said because you’re hair so short it going to stick up as if I’m stupid and don’t know how to style my hair one of my worst experience had a salon and cost the most .

Aundrea Hanna

25 years of the best care, attention to detail, and customer service… Marcie has been doing my hair for that long. Shes an artist and perfectionist! I would not let ANYONE else touch my hair…

Tim Hock

Have a medi pedi every 6 weeks. Seeing good results and my nail beds are looking better.